Workforce Management
Forecast demand, size teams and match capacity to operational needs.
Forecasting · Scheduling · Capacity planningYouness Belhaj.
I lead operations.I build the tools.
Workforce Management, data and digital products. From the field to the interface, I turn complex problems into useful solutions.
01 / Expertise
Understand. Organize. Build.
Data & automation
Make reporting reliable and reduce repetitive work to simplify decision-making.
Power BI · Excel · ReportingOperational performance
Connect service targets, cost control and coordination across multiple sites.
Performance · Budget · WFM coordination02 / In practiceWFM / DATA
Turn reporting into a decision tool.
Local WFM Manager · Majorel · Dakar · 2020–2022
At site level, metrics need to support decisions. This role brought together dashboards, financial oversight and development of the WFM team.
- 01The scope
Site-level operations
Workforce Management and financial oversight, close to operational needs.
- 02My contribution
Useful dashboards
Building decision-support dashboards and working on the site’s financial steering.
- 03Sharing knowledge
Supporting the team
Developing the team’s skills to connect metrics with day-to-day work.
03 / Experience2013 — 2026
Experience built in the field.
From operations to products, across Morocco, Senegal and France.
1 000+people in the regional WFM scope
5countries coordinated in the EMEA scope
2015start of my operations career
- since June 2025Lille, France
ArmatisCurrent
Workforce Management Lead
WFM lead on a high-stakes operation: forecasting, capacity, cost control and service targets.
- Jul 2024 → May 2025Dakar, Senegal
Teleperformance
Account WFM Manager — multi-site / multi-country
Planning & statistics for a multi-site, multi-country account.
- Jun 2022 → Jul 2024Dakar, Senegal
Majorel
Regional WFM Manager (EMEA)
Regional EMEA WFM coordination — multi-site method harmonisation (1000+ people, 5 countries).
- Jul 2020 → Jun 2022Dakar, Senegal
Majorel
Local WFM Manager
Decision-support dashboards, site financial steering, team upskilling.
- 2015 → 2020Agadir, Morocco
Webhelp
Senior Reporting Analyst · former Supervisor
Reporting & BI (Power BI/Excel), automation, financial dashboards; team management.
- 2013 → 2016Remote
Freelance
Independent Web Developer
Custom websites and management apps, visual identities.
ABOUT
One approach. Two ways to put it to work.
Moroccan and based in Lille, I built my career in operations, from reporting to regional WFM coordination. The common thread: connecting forecasting, capacity and metrics to decisions in the field, with tools that teams can understand and use.
The Maker sideMy projects, my passions and life off screen.CONTACT
Let’s talk.
A role, a mission or an idea to build: a few lines are enough to get started.